Shipping policy
Shipping Policy
Thank you for shopping with Azin and MelanAid Alkaline Farmacy! We are committed to delivering your order accurately, in good condition, and on time. Please review our shipping policy below for details on how we handle orders and deliveries.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with shipping details and tracking information.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method. Estimated delivery times vary depending on your region:
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Local/Standard Shipping: 3-7 business days
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Regional/International Shipping: 14–21 business days
Please note that delivery times are estimates and may be affected by external factors such as customs delays or courier disruptions.
Shipping Locations
We currently ship to selected domestic and international locations. If your location is not available at checkout, please contact us for assistance.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.
Customs, Duties & Taxes
For international orders, customers are responsible for any customs fees, import duties, or taxes that may apply upon delivery. These charges are determined by your local customs office and are not included in our shipping fees.
Lost or Delayed Shipments
If your order is significantly delayed or appears lost, please contact us at melanaid.mix@gmail.com with your order information. We will work with the shipping carrier to resolve the issue as quickly as possible.
Incorrect Shipping Information
Please ensure all shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Contact Us
If you have any questions about your order or our shipping policy, feel free to reach out to us at:
melanaid.mix@gmail.com
Thank you for supporting our Azin and MelanAid Alkaline Farmacy!